Warranty & Crash Replacement Policy

Warranty and Crash Replacement Policy

Last Updated: 3/10/25

1. Limited Warranty

Hyda Action Sports Inc ("we," "our," or "us") stands behind the quality and craftsmanship of our products. We offer the following warranty to the original purchaser:

Duration: 1 year from the date of purchase.
Coverage: Defects in materials and workmanship under normal and intended use.
Exclusions: This warranty does not cover damage resulting from:

Accidents, misuse, abuse, or neglect.
Improper care or maintenance.
Normal wear and tear, including cosmetic damage such as scratches or fading.
Unauthorized modifications or repairs.

2. Crash Replacement Program

We understand that accidents happen. To support our customers, we offer a Crash Replacement Program:

Eligibility: Original purchasers who experience a crash that compromises the structural integrity of their helmet.
Duration: 2 years from the date of purchase.
Benefit: A replacement helmet at a 50% discount off the Manufacturer's Suggested Retail Price (MSRP) of the same or comparable model.
Limitations: One replacement per original purchase.

3. Claim Process

To initiate a warranty or crash replacement claim:

Contact Us: Reach out to our Customer Service Department at [Customer Service Email] or [Customer Service Phone Number] with:

Proof of purchase (e.g., receipt or order confirmation).
Detailed description of the issue or incident.
Photographs of the product clearly showing the defect or damage.

Return Authorization: Upon review, we will provide a Return Authorization Number (RAN) and instructions for returning the product.
Product Evaluation: Once received, our team will assess the product to determine eligibility for warranty repair/replacement or crash replacement.
Resolution: If approved, we will proceed with the repair, replacement, or offer the discounted replacement option as applicable.

4. Additional Terms

Shipping Costs: Customers are responsible for shipping costs to return the product to us. We will cover the shipping costs for sending the repaired or replaced product back to the customer.
International Claims: For products purchased outside of [Country], please contact the authorized distributor or retailer in your region for warranty and crash replacement claims.
Disclaimer: This policy provides specific legal rights; you may have other rights which vary based on jurisdiction. Our liability is limited to the repair or replacement of the product under the terms stated above.