Pre-Order Terms & Conditions

Last Updated: 4/8/2025

Thank you for your interest in HYDA! We are excited to offer pre-orders for our upcoming products, ensuring you get priority access before they officially launch. Please read the following terms and conditions carefully before placing your pre-order.

1. Pre-order Overview

By placing a pre-order with HYDA, you are reserving a product that will be shipped on or before May 15, 2025. Pre-orders are charged at the time of purchase, and all customers who pre-order will receive 15% off MSRP and free shipping as part of this special offer.

2. Payment & Charges

Payment for all pre-orders is collected at checkout.
The transaction will appear on your statement as HYDA Action Sports Inc.
By completing your pre-order, you agree to these terms and authorize the payment.

3. Estimated Delivery Date

We anticipate shipping pre-orders on or before May 15, 2025.
In the event of unforeseen production or shipping delays, customers will be notified via email.
If a delay extends beyond 30 days past May 15, 2025, customers will have the option to keep their order or request a full refund.

4. Cancellations & Refunds

Pre-orders are fully refundable until April 30, 2025.
After April 30, 2025, pre-orders are final and non-refundable, except in cases of extended shipping delays beyond 30 days.
To request a cancellation before April 30, 2025, please contact our customer service team at support@hydahelmets.com.

5. Shipping & Free Shipping Offer

Pre-orders include free standard shipping within the United States.
Once your order is shipped, you will receive a tracking number via email.
HYDA is not responsible for incorrect shipping addresses provided at checkout. If you need to update your address, please contact us before April 30, 2025.

6. Changes to Your Order

If you need to update your shipping address or make other modifications, please contact us at [Your Customer Support Email] before April 30, 2025.
Changes to product selection are subject to availability.

7. Order Fulfillment & Liability

HYDA is committed to fulfilling all pre-orders as promised.
If for any reason we are unable to fulfill your pre-order, you will be notified and issued a full refund.
HYDA is not liable for unforeseen supply chain disruptions that may affect delivery timelines beyond our control.

8. Agreement to Terms

By placing a pre-order, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any questions or assistance, please contact support@hydahelmets.com.

Thank you for your support of HYDA! We can’t wait to deliver your new helmet!